Shipping policy

📦 Shipping Policy – Threadify

Last Updated: [08-Dec-2025]

1. Company Details

Seller / Company Name: Threadify
Registered Address: [Online]
Customer Support Email: []
Phone / WhatsApp: [9637867470]
Support Timings: [e.g., Mon–Sat, 10 AM to 6 PM]

This Shipping Policy is issued in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.

2. Order Processing Time

  • All Threadify orders are processed within [2] business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

  • If we experience high order volume or delays, customers will be notified via email/SMS.

3. Delivery Time & Shipping Partners

Threadify delivers across India through reputable courier partners such as Delhivery / Bluedart / Ekart / Xpressbees / DTDC etc.

Estimated Delivery Time

Location Estimated Delivery Time
Metro Cities [2–5 business days]
Tier-2 / Tier-3 Cities [4–8 business days]
Remote / Difficult Locations [7–12 business days]

Note: Delivery timelines may vary due to weather conditions, connectivity issues, courier delays, festivals, or national holidays.

4. Shipping Charges

  • Standard shipping charge: [₹90]

  • Free shipping : Prepaid Order

  • All prices displayed at checkout are final and inclusive of shipping, fees as required under Indian Consumer-Protection rules. No GST added

No hidden or additional charges apply unless explicitly mentioned.

5. Order Tracking

  • Once your Threadify order is dispatched, you will receive an email/SMS with a tracking link or tracking number.

  • You can track the order on the courier partner’s website or via the “Track Order” section on our website.

6. Non-Delivery, Delays, and Courier Issues

Please contact Threadify if:

  • You do not receive your order within the expected delivery time

  • The tracking information shows an issue

  • Your package is marked “Delivered” but you have not received it

We will coordinate with the courier partner and resolve the issue.

7. Damaged, Lost, or Tampered Packages

If the package you receive is:

  • Damaged

  • Opened / tampered

  • Missing items

Please contact us within 48 hours with pictures/videos of the parcel and product.

As per consumer law, Threadify will provide:

  • Replacement, or

  • Refund, depending on your preference and product availability.

8. Wrong Address / Failed Delivery

If delivery fails due to:

  • Wrong or incomplete address

  • Unreachable phone number

  • Customer refusal

Return shipping charges may be deducted from the refund (if applicable), as allowed under Indian regulations.

9. Change of Address

You may request address changes before shipping by contacting Threadify support.
Once the order is dispatched, address changes are not possible.

10. Returns Due to Non-Delivery

If the shipment returns to us, Threadify will contact you. You may choose:

  1. Reshipment (additional charges may apply), or

  2. Refund (after deducting return courier charges, if applicable).

11. International Shipping (If Applicable)

  • Delivery time: [10-15 days]

  • Customs duties must be paid by the buyer.

  • Delivery delays due to customs are beyond our control.

If Threadify does not offer international shipping, write:
“Threadify currently does not provide international shipping.”

12. Customer Support & Grievance Redressal

For any shipping-related queries, contact:

Grievance Officer: [Iliyas Shaikh]
Email: []
Phone: [9637867470]
Response Time: Within 48 hours

Required under the Consumer Protection (E-Commerce) Rules, 2020.

13. Policy Updates

Threadify may update or modify this Shipping Policy at any time. The updated version will be posted on this page with a revised date.